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CONTACT US
You can reach our customer service team in our Huntington Beach, CA gallery. Call toll-free Monday thru Friday. 9:00am to5:00pm, PST 888-658-4550 in the Southern California area. Or email us at info@bellagemma.com.
 
TURN-AROUND TIME
Each piece of Bella Gemma Jewelry is handmade when we receive your order. Please allow two to three weeks for delivery (add a couple more weeks for the Vintage Collection). If quicker turnaround is required we will do our best to meet your request, email rush-order inquiries to: info@belllagemma.com.
 
CUSTOM JEWELRY
We love making custom pieces. One of our specialties is designing custom jewelry for brides and bridal parties. We are also known for creating pieces to complement your favorite jewelry collection. Call or email us with your vision and let’s work on it together! Prices are based on materials and labor. Please note that all custom orders are final and are non-returnable and non-refundable.
 
SIZING:
Our necklaces vary in length but are typically 16 inches, adjustable to 18 inches. Our Cristalli Fortunati bracelets are 7 inches, adjustable to 8 inches. Since we do custom make our jewelry, feel free to email or call us if you would prefer a longer necklace or bracelet.
 
PAYMENT METHODS
We accept Visa, MasterCard, American Express, and Cashiers checks.
 
TAX RATE
If you live in, or ship your order to California, we are required to charge you local tax on your purchase at the current rate of 8.25%.
 
ONLINE ORDERING
Click on the “Jewelry Box” and our shopping cart system will keep track of your list. You can always remove items if you change your mind before you place the order. Once we get your order, we will send you a confirmation via-email.
 
SECURITY
We are proud to say that our credit card processing system is under the THAWTE Security Seal and all your purchases are processed via a secure server.
 
 
PRIVACY POLICY
We will keep your information in strictest confidence and will not share nor sell your information to anyone.
 
OFFLINE ORDERING
To place an order off-line, please make note of the item number and description of each item you wish to purchase. Then, call 888-658-4550 to speak to one of our customer service representatives, or fax your information to 714-442-9079.
 
PACKAGING
Standard packaging for our jewelry is a velvet pouch inside a glossy black box with our gold foil logo on top. We then wrap a black organza ribbon around it. Our Cristalli Fortunati bracelets are packaged inside a hinged black box with gold border and our gold foil logo. It is then placed inside an outer white box, which is wrapped with black organza ribbon. For our Vintage and Diamond Collections we package them in a luxurious, beautiful black velvet-lined hinged box with our foil logo, which is then placed inside a white outer box and wrapped in black organza ribbon. Please advice us if your order is a gift and we will include a gift bag, a gift card and wrap the outer white boxes in matte gold and finish it with black organza ribbon.
 
CHECKING ORDER STATUS:
Once the order has been placed, we will send you a confirmation email. If you wish to check on the status of your order, you can call us at (888)658-4550 from 9 a.m. - 5 p.m. PST, or email us at info@bellagemma.com. We will respond promptly
 
SHIPPING
We offer FREE shipping and full insurance on all orders within the United States over $200. All other orders are subject to a shipping, handling & insurance fee of $12.00 (within the United States) and will ship UPS ground. UPS Next Day Air is available for $30 upon request. Please note: UPS deliveries cannot be made to PO Boxes. Purchases over $1,000 may be subject to special insurance & handling fees.
available. Email or Call us for more information.
International:
Bella Gemma Jewelry is handmade in Huntington Beach, California, USA. An exception is our Vintage Jewelry Collection which is meticulously handcrafted using traditional Indian mogul (royalty) jewelry making in Jaipur, India. International shipping fees vary by country. Please email info@bellagemma.com for mailing rates.
 
RETURNS/EXCHANGE/STORE CREDIT:
If you are not completely satisfied with your purchase, you may make an exchange or receive a store credit for your purchase within 14 days of receipt. Since our jewelry is made when we receive the order, we do not issue refunds and no exceptions.
 
Authorization Shipping:
Before returning an item for credit or exchange, you must call or email and receive an Exchange or Credit Authorization Number.
Bella Gemma will not accept the return of damaged, tangled or worn merchandise. Any returned item needs to be in its original condition. It must also be carefully packed in the original packaging and safely shipped back to us INSURED via UPS or insured registered mail.
Please use a hard box or case to insure that the jewelry is not damaged.
Shipping and handling fees are non-refundable.
Send items to:
Bella Gemma, Inc.
18685 Main St. Ste. A PMB 401
Huntington Beach, CA 92648
 
Gift Returns/Exchanges
If you have received your Bella Gemma jewelry as a gift, please let us know. We can extend the exchange/credit time to reflect the time between purchase and receipt of gift.
 
NATURAL VARIATION
Bella Gemma jewelry is made from the highest quality natural gemstones. These stones may vary slightly in color and shape, due to their natural origin and the fact that they are cut by hand. They may also feature natural inclusions. These elements are hallmarks of natural gems. For more information about a particular stone, please check our Guide to Gemstones and Pearls or email info@bellagemma.com
 
JEWELRY CARE

Please handle ALL handmade jewelry gently. Never crush, tug or drop in a tangle. Necklaces: To avoid tangles, as soon as you take your necklace off (never tug or yank chain), hang it or store half of it in a closed bag and then place the entire necklace in a larger bag, pouch or box.
Earrings: Hoops should never be pinched or bent to avoid misshaping them.
Never crush hoops between your ear and a telephone. Store earrings in their original packaging or on an earring stand whenever possible to avoid tangles or bending. Please be sure to remove your jewelry before swimming in fresh, chlorinated or salt water. Some gemstones are highly sensitive and even precious metals can oxidize.

 
REPAIRS
Pieces in need of repair within 6 months (based on normal usage), will be repaired at no charge. Tangled chains and other forms of damage can be repaired for a a materials & labor fee.
 
 
 
Copyright C 2004-2009 Bella Gemma, Inc ™ All rights reserved. All graphics, pictures, contents and jewelry designs are copyrighted
and protected by US and International Law. Use, reproduction of information in manner without written permission is prohibited